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Norfolk Community Services Board

7447 Central Business Park Drive
Norfolk, VA 23513

(757) 756-5600

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Contact Information

Main
(757) 756-5600
Phone Emergency
(757) 664-7690

Who We Are

The Norfolk Community Services Board's Program of Assertive Community Treatment, known as PACT, is the program indicated for adults with severe and persistent mental illnesses. Symptoms and impairments of these illnesses produce distress and major functional disability in adult role functioning. Clients are not excluded from PACT services because of the severity of illness, disruption in the community or in the hospital, or failure to participate in or respond to traditional mental health services. The three primary components of the PACT Program are treatment, rehabilitation, and support services.



Specific services provided under the PACT umbrella are as follows:

  • Symptom and need assessments, with staged interventions;
  • Psychopharmacological treatment, medication administration, monitoring;
  • Nursing;
  • Case Management;
  • Skills training in activities of daily living, social skills, and interpersonal relationships;
  • Substance abuse treatment for individuals with co-occurring disorders;
  • Individual and group supportive counseling;
  • Work-related services to help find and maintain employment;
  • Support for resuming education;
  • Peer counseling and recovery training;
  • Collaboration with families, providers and other involved parties;
  • Direct support and advocacy to help individuals access community resources;
  • Mobile crisis assessment and intervention;
  • Collaboration with Emergency Services and hospitals.

Who We Serve

Languages Spoken
English
Service Area(s)
Norfolk City

Cost & Payment Methods

Payment Method(s)
Private Pay
,
Private Insurance
,
Medicaid
,
Medicare
Fee Structure
Sliding Scale Fee
,
Call for Information

Age Requirements
18 and over
Family
No
Residency Requirements
Serves residents of Norfolk City.
Other Eligibility Criteria
Serves adults diagnosed with Severe Mental Illness.

Available 24/7
No
Additional Availability Comments
Call center hours are Monday through Friday. Emergency services are available 24 hours per day, every day. Office hours are Monday, Tuesday, Wednesday and Friday from 8:30 am through 4:00 pm.

Intake Process
Call for information.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(757) 756-5600

Qualifications
Qualification Type
Licensure
Qualification Entity
Virginia Department of Behavioral Health and Developmental Services (DBHDS)
Qualification Number
241
Report Problems
Call the Agency