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Highlands Community Services

1969 Lee Highway
Bristol, VA 24201

(276) 466-4292

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Contact Information

Main
(276) 466-4292
Toll-Free
(855) 426-5263
Phone Emergency
(866) 589-0269

Who We Are

At Highlands Community Services, Adult Recovery Services provide a comprehensive community support system for people in recovery who have a serious mental illness and are unable to function independently in the community. These individuals require guidance, training, and considerable support in preventing hospitalizations, in accessing needed resources, and in maintaining a natural support system through meaningful relationships.



The strengths-based model of case management practiced by Highlands Community Services’ adult care coordinators focuses primarily on the strengths, interests, and abilities of the person in recovery, rather than on weaknesses, deficits or pathology. Each individual is viewed as “the director” of the helping process and is regarded positively as a person who can learn, grow, and change. Close, ongoing assistance is assured to each individual, according to his needs and desires in order to choose the roles that he wishes to occupy. Our model has also been described as a “traveling companion model of case management.” The focus is on helping people in recovery attain their highest level of independent living and to exercise a voice in making their own choices.



Crisis Telephone Contacts:

Monday through Friday from 8:30am-5:00pm: Call (276) 525-1550;

After Hours, Holidays, and Weekends: Call (276) 645-7400 for Central Dispatch – Bristol or (276) 676-6277 for Central Dispatch – Washington County;

Life Threatening Emergency: Call 911.\

Who We Serve

Languages Spoken
English
Service Area(s)
Abingdon City
,
Bristol City
,
Washington County

Cost & Payment Methods

Payment Method(s)
Private Pay
,
Private Insurance
,
Medicaid
,
Medicare
,
Tricare
Fee Structure
Call for Information

Age Requirements
No Age Requirement
Family
No
Other Eligibility Criteria
Children, Adolescent, Adult and Geriatric

Available 24/7
No
Additional Availability Comments
Crisis services are available 24 hours per day, every day.

Intake Process
Telephone referrals accepted.
Documents Required
Call for details
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(855) 426-5263

Qualifications
Qualification Type
Licensure
Qualification Entity
Virginia Department of Behavioral Health and Developmental Services (DBHDS)
Qualification Number
165
Report Problems
Call the Agency